Anything not covered? Drop a message — happy to answer.
Most new projects can kick off within 5–10 working days of brief sign-off. Urgent turnarounds are possible with a 25% rush fee — get in touch with the deadline and we'll work it out.
Yes. Most communication is async (email, Slack, Loom) so timezones rarely matter. KP is based in Somerset (GMT) and works with UK, EU, US and Australian clients regularly.
One-off projects (a landing page, a blog series) usually take 1–3 weeks. Retainer clients work month-to-month with no minimum commitment — most stay 6+ months.
Always. Every project starts with a voice document — either yours, or one we build together in the kick-off. Nothing leaves the studio in a generic "marketing" voice.
For social, landing pages and email — yes. For full brand identity work or print collateral, KP partners with a small network of trusted designers and project-manages the whole piece.
50% deposit on project start, 50% on completion for one-offs. Retainers invoice monthly, in advance. UK bank transfer or Wise.
Two rounds of revisions are included on every project — and honest feedback is genuinely welcomed. The goal is content you'd defend in a meeting, not content KP defends.